Reference

How a88 Handles Your Personal Information

Your account data belongs to you. This policy explains exactly what we collect when you use a88 — from your wallet transactions through bKash, Nagad, or Rocket to your login activity — and how we keep it secure.

Account Data ProtectionbKash, Nagad, Rocket PrivacyYour Right to AccessCookie ControlsData Retention Policy
a88 How a88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat Support

Open the chat widget from any page on a88 to raise a data access or deletion request directly with our support team. Responses are handled during active support hours.

Email Data Requests

Send your account-verified data request to our support email. Include your registered mobile number so we can match your request to the correct account wallet.

Account Settings Path

Some data preferences — including marketing contact opt-outs and cookie settings — are managed directly inside your a88 account under the Privacy section of your profile.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account Security and Encryption

Your login credentials and payment details are encrypted in transit using SSL. OTP verification on login adds a second check so only you can access your account wallet.

Cookie Use and Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust non-essential cookie preferences from the banner on your first visit.

Data Retention Periods

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of what we hold at any time.

Requesting Changes or Deletion

To correct inaccurate data or request deletion of your account, contact support via live chat or email with your account details. We will confirm receipt and respond within the timeframe required by applicable law.

Common Questions About Your Privacy

These are the questions we hear most often about how a88 handles personal data. If your question is not covered here, our support team can help via live chat or email.

We collect your name, mobile number, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also recorded to protect your account from unauthorised access.

Only the data those payment processors need to complete your transaction is shared. We do not pass your full account profile to any payment provider, and they are not permitted to use it for their own marketing.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and provide a summary of the data tied to your account within the timeframe required by applicable law.

Yes. Submit a deletion request through live chat or email. Some transaction records may be retained for the period required by law even after your account is closed, and we will explain what applies to your case.

Session cookies keep you logged in; analytics cookies help us understand page usage. Non-essential cookies can be adjusted from the consent banner. Disabling analytics cookies does not affect your ability to use your account.

This policy covers all accounts on a88. Your specific rights and our obligations depend on your local law and the eligible regions where a88 operates. If you are unsure about eligibility, check with local legal advice.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.